SHIPPING INFORMATION

Taxes & Duties

All prices on Chickaberry Boutique are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

 

All shipping times shown are from the date of your order dispatch. Still not sure, or have further questions? Please send us an email on support@chickaberry.com, babes.

 

Dispatch Timeframes

We aim to ship all Australian orders same or next business day. Our delivery times and cut offs are:

Mon Order before 2pm AEST
Tue, Wed, Thu, Fri Order before 4.30pm AEST
Sat, Sun Closed, all orders shipped on next business day
Public Holidays Closed, all orders placed on Public Holidays will be shipped as soon as possible on the next operating business day

We aim to ship all international orders same or next business day. Please note that customs may affect your delivery time and additional costs may be added to your order by your government policy. Our delivery times and cut offs are:

Mon Order before 2pm AEST
Tue, Wed, Thu, Fri Order before 2.30pm AEST
Sat, Sun Closed, all orders shipped on next business day
Public Holidays Closed, all orders placed on Public Holidays will be shipped as soon as possible from the next business day

Brisbane Metro Same day: Order before 9am Monday to Friday. We cannot ship to PO Boxes for this service - if you select this the package will be returned to us and reshipped. This is an authority to leave service.

You can check if you're in an Australia Post Express Post delivery zone within Australia here 

During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volumes of orders.  

 

Delivery Timeframes

Australia Post Express Delivery

All domestic orders are shipped with Australia Post Express service. This service requires a signature on delivery as this is the most secure method of shipping.

If no-one is home at the time of attempted delivery, Australia Post will take the parcel to the nearest Post Office or Delivery Centre for collection.

If the parcel is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Chickaberry Boutique will contact the customer with options for re-shipment.

For metro areas, delivery is next business day if you are within the Express Post network. You can check if you're in an Australia Post Express Post delivery zone within Australia here 

For regional areas, delivery is 2-3 business days.

The above timeframes are applicable provided there are no delays with Australia Post outside of Chickaberry Boutique's control.

 

Order Cancellation Requests

In accordance with Australian Consumer Law, we are not required to offer you a refund for cancellation requests due to, but not limited to the following:
-change of mind
-found the item cheaper somewhere else
-decided you have no use for it  
 
If a cancellation request is received by our office and can be actioned by the warehouse team (i.e. the order has not already been picked, packed or dispatched), the resolution for cancellation is store credit gift card only.

 

Delivery Delays

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.

During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.

By placing their order, the customer also agrees to this shipping policy and understands that Chickaberry Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended timeframe, please contact us on support@chickaberry.com and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on support@chickaberry.com and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Chickaberry Boutique and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer's responsibility to contact the Shipping Carrier and raise the dispute. If required, Chickaberry Boutique can assist the buyer with this process and provide any supporting documentation.

 

Security & Dispatch Delays

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.


If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

 

Pre-Order

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.
 
In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split orders.

 

Return To Sender & Refused Customs/Import Fees

It is the sole responsibility of the customer to enter their true and correct address, as well as collecting their parcel from the collection point, if applicable. Chickaberry Boutique is not liable for any information entered incorrectly in the checkout, which is a secure environment.

If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), Chickaberry Boutique will contact the customer with options for re-shipment.

If the parcel is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Chickaberry Boutique will contact the customer with options for re-shipment.

If a customer refuses to pay the required Customs/Import Fees applicable to their country and the parcel becomes returned to sender (RTS), Chickaberry Boutique will contact the customer with options for re-shipment.

For Australian customers, a flat rate of $8.95 will be charged for re-shipment and it is the customer's responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).

For NZ & North American customers, a flat rate of $15.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment and provide the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).

For Rest of World customers, a flat rate of $25.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment and provide the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).

We will always contact the customer when an RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will therefore issue a store credit, less the re-shipping fee (and less any original shipping costs, if applicable).

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