RETURNS POLICY

1.

Start a returns request by visiting our returns centre here then send us your Return Order Number (RMA#) via email to support@chickaberry.com with 'RETURN' in the subject line. Once approved, we will send you further details regarding your return.

2.

Place your return items along with a note stating your Full Name, Order Number and Email Address into a mailing bag and write our return address on it. Then simply visit your nearest Australia Post outlet, pay for a standard return label and they'll have it sent back to us within 2-3 business days.

3.

Once received, our returns team will check and inspect all returned items and inform you of the outcome of your return via email within 48hrs. Please note there may be slight delays during weekends and public holidays.

Please ensure that the return address is correct and is clearly visible before sending!

Please post back approved returns only, rejected returns will not be sent back

 

RETURNS INFORMATION

  • Items can be returned within 21 days of delivery for an exchange, store credit or refund (refund for faulty items only). This includes sale items.
  • Items must be received in original condition - unworn, unwashed and with original packaging and all tags still attached.
  • For hygiene reasons cosmetics, earrings and undergarments cannot be returned.
  • All swimwear returns must have their hygiene seal intact.
  • We process all returns within two days of receiving your items. We will send you an email with the details of your processed return.
  • Please email support@chickaberry.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • If you have paid original postage to receive your order and a return is made then this is non refundable.
  • Please make sure you provide the correct shipping address. Chickaberry CANNOT be held responsible for items shipped to the incorrect address provided by the buyer.
  • In order to continue keeping our product quality high and prices low we request that customers pay return postage for the following reasons: change of mind, change of colour or style or ordered an incorrect size.
  • All our products are quality tested and inspected individually but for products that are damaged or defected we would be happy to send you a return postage label as long as it’s clearly evident that the product has not been deliberately tampered with in any way.
  • In order to continue keeping our product quality high and prices so low we request that customers pay return postage for the following reasons: change of mind, change of colour or style or ordered an incorrect size. All our products are quality tested and inspected individually but for products that are damage or defected we would be happy to send you a return postage label as long as it’s clearly evident that it has not been deliberately tampered with.

 

REFUNDS

  • Refunds are offered on orders where the product is damaged or faulty but clearly not tampered with. Simply send us photos of the damaged or faulty areas via email.
  • Depending on your payment method the funds may take 3-5 days to clear back into your account.
  • If you would like to make an exchange please complete a returns request here then send us an email with you Return Order Number (RMA#) and the details of your requested exchange.
  • All refunds will be processed back to the original payment method used to place the order Credit Card/PayPal/AfterPay.

 

STORE CREDITS

  • Store credits can be used to make a future purchase and are valid for 28 days from date of issue.
  • Your credit is accessible either by signing into your chickaberry account or using the store credit code sent to you via email at checkout.
  • You can log into your Chickaberry account any time to check the balance of your credit.
  • Store credits cannot be refunded.

 

EXCHANGES

  • If you would like to make an exchange please complete the returns form here and send us the details of your requested exchange via email.
  • Due to the popularity of our range we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
  • Any exchanges requested that we do not have in stock will automatically be issued as a store credit to use at your leisure.
  • Exchanges are processed for the discounted amount paid for each item and we cannot honour a new discount code for exchange requests of different items.

 

RETURN USING AFTERPAY

  • When using Afterpay, you have the options to return one or all of your items for a refund.
  • If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!
  • If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
  • It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
  • If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!

Australian Returns

We request for all returns to be received by our warehouse within 21 days of your delivery date.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2-3 business days of your parcel showing as delivered to our warehouse, however, we ask to please allow up to 5 business days in case of higher volumes.

The resolution for returns due to sizing, fit or change of mind is store credit, which can be applied on a new order but not to an existing or previous order. All store credits have an initial validity period of 28 days.

 

International Returns

We request for all returns to be received by our warehouse within 30 days of your delivery date.

International returns are not eligible for exchanges, and will be issued with a store credit.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2-3 business days of your parcel showing as delivered to our warehouse, however, we ask to please allow up to 5 business days in case of higher volumes.

The resolution for returns due to sizing, fit or change of mind is store credit, which can be applied on a new order but not to an existing or previous order. All store credits have an initial validity period of 28 days.

 

How do I return my item(s)?

After you have lodged your return request at our Returns Centre, you will receive notification outlining whether or not you are eligible for a return.

You are required to pay for a return shipping label, once attached please send your parcel to:

 

Chickaberry
PO Box 598
Cannon Hill
QLD 4170, AU

 

Please make sure you include a note stating your Full Name and Order Number with your return item(s). This is so that we can identify who the return is coming from.  

All goods must arrive back to Chickaberry Boutique in their original condition (unworn, unwashed, all tags attached). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including garments that have become faulty from misuse or intentional damage.

It is the customer's responsibility to take due care when trying garments on and to ensure that the garment is sent back in the exact condition that it was received in. For example, if a garment is returned with (but not limited to) make-up or tan stains, pet hair, human hair, perfume, deodorant marks etc, your return will not be accepted through quality control. For more information, please review "Rejected Returns" below.

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

 

Faulty or Incorrect Items

As you process your return at the link above, our team will be help you investigate the best solution to your faulty item. Please send our team an email if you need anything at support@chickaberry.com.

Once investigated, we will then be able to send you information on how to return the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including faulty garments.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Hygiene & Returns

For hygiene reasons, we cannot accept returns on the following products if you have changed your mind or for sizing/fit, where applicable

  • Piercing jewellery (i.e. earrings etc)
  • Make-up/cosmetic products (i.e. self tanning lotion, body lotion, lipstick, body jewels etc)
  • Beauty tools (i.e. make-up brushes, self tanning applicators etc)
  • Intimates (i.e. underwear/lingerie sets, hosiery etc)
  • G-string style bottoms (including skimpy styles where hygiene could be compromised)
  • Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented.

 

Rejected Returns

It is the customer's responsibility to ensure that their return meets the above requirements. If a return is received and not approved through quality control, we will contact the customer immediately and provide more details as to the rejection. The customer will be given the option to pay for the goods to be returned to them or for the goods to be destroyed, as they are not fit for re-sale. In the case where the customer chooses for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.

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