Help Center

FAQ's

Order Issues

MY ITEM IS FAULTY, WHAT DO I DO?

I’M MISSING AN ITEM FROM MY ORDER

I’VE RECEIVED THE WRONG ITEM

I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION

WHERE DO I PUT MY BILLING ADDRESS?

I’VE ENTERED THE WRONG ADDRESS!

I’VE ORDERED THE WRONG SIZE/COLOUR!

I NEED TO CANCEL THE ORDER I JUST PLACED

I’M CONFUSED BY THE TOTAL AND GRAND TOTAL - HOW MUCH HAVE I BEEN CHARGED?

I DIDN'T RECEIVE A RETURNS LABEL.

Delivery Help

WHEN WILL MY ORDER BE SHIPPED?

I LIVE IN AUSTRALIA … WHEN WILL I RECEIVE MY ORDER?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

HOW DO I TRACK MY ORDER?

WILL I NEED TO SIGN FOR MY PARCEL?

WHERE DO YOU SHIP TO?

HOW LONG DOES IT TAKE TO DELIVER TO ... US/NZ/UK

I RECEIVED AN EMAIL/TEXT FROM THE COURIER SAYING MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED IT…

THE TRACKING DOESN’T SHOW ANY TRACKING EVENTS…

WILL I BE CHARGED DUTIES AND TAXES?

Returns

I LIVE IN AUSTRALIA, HOW DO I MAKE A RETURN?

HAVE YOU RECEIVED MY RETURN?

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

WHEN WILL I RECEIVE MY EXCHANGE ORDER?

HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN?

DO I HAVE TO CONTACT YOU BEFORE I MAKE A RETURN?

I’M BASED IN AUSTRALIA, CAN I RETURN FOR A REFUND?

I FORGOT TO INCLUDE MY RETURN FORM WITH MY RETURN PARCEL

RETURNING ITEMS WHEN USING AFTERPAY

MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT

DO I HAVE TO PAY RETURN SHIPPING?

CAN I RETURN SALE ITEMS?

CAN I RETURN UNDERWEAR, EARRINGS OR COSMETICS?

WHEN WILL I GET MY REFUND?

WHERE WILL YOU REFUND MY ORDER TO?

Payments

PAYMENT OPTIONS

WHEN DOES MY WEB CREDIT / GIFT VOUCHER EXPIRE?

HELP WITH A PROMO CODE OR GIFT CARD CODE

AFTERPAY IS DECLINING MY ORDER

MY PAYMENT WON’T PROCESS

Technical Issues

I’M HAVING TROUBLE WITH THE WEBSITE

I’M HAVING TROUBLE SIGNING INTO MY CHICKABERRY ACCOUNT

I’VE FORGOTTEN MY PASSWORD

Product and Stock Support

WHEN WILL THIS ITEM BE BACK IN STOCK?

HOW OFTEN DO YOU RESTOCK ITEMS?

HOW DO I KNOW WHAT SIZE TO CHOOSE?

DO YOU STOCK THIS BRAND?