Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and cosmetics are usually wrapped up in bubble wrap or in amongst other items of clothing or shoe boxes within your parcel. If you don’t have any luck here don’t stress girl, just get in touch with our Customer Service team via email.
Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE too so that you won’t miss a beat from us in future! Still no luck finding this one? Not to worry, just shoot us an email so we can help!
We only need your shipping details to be entered at checkout so the postie knows where to deliver the goods to! If you create an account you have the option to store both your billing and shipping details here, but only enter your shipping address at checkout please!
Sometimes we all can get a little click-heavy - we get it! We can do our best to cancel your order but we only have a small window to be able to do so. Get in touch with us ASAP so we can check it out for you!
We are an Australian company and always charge the correct amount in Australian Dollars. This will be your Grand Total amount shown on your invoice. For our international babes we will provide you an estimate as to what you will be charged in your local currency, which is your Total.
If you’re based in Australia then this will be stapled to your returns form. Definitely don’t have a sticky label with an AusPost symbol? Damn, sorry about that - shoot us an email so we can get this to you ASAP!
We aim to have all orders shipped the next business day if placed before 4pm AEST. Any orders placed over the weekend or on a public holiday are shipped the following business day. For our international babes, we’ll be getting your orders out the door within 24 hours!
As early as NEXT BUSINESS DAY, girl! We use Express Post for all Australian orders which is a next business day delivery service within the express post network (Australian capital cities and major metro areas - Perth CBD only). For any hold ups along the Australia Post network, these parcels can arrive within 1-3 business days and for more regional areas outside the express post network, your order should be arriving within 2-5 business days!
Once despatched you will receive a tracking number via email for your order! You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. Any concerns about your tracking not updating after three business days, just let us know!
Express Post is a no signature required delivery service, so for your convenience, your order will be left in a safe location at the address if no one is home at time of delivery. This is usually directly into your letterbox (you’d be surprised what fits in here!), behind pot plants or over fences - anywhere that is hidden from street view and deemed safe by the driver! If you want to have your parcel signed for upon delivery, you’ll need to include this note in the delivery instructions.
International gals, we’ve got you covered with Australia Post! Delivery to the US is estimated between 5-7 business days, New Zealand and UK gals you can have your goodies in around 2-5 business days once shipped! These are Standard Australia Post delivery estimates for major metro/city areas. Delivery may be delayed due to customs clearance, flights delays or delivery outside of metro areas.
If no one is home at time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. Places to check are in the letterbox, around the front of your home - especially behind bins/pot plants/fences and under doormats! If there is no sign of your parcel please also check in with your body corporate/building management, your housemates and even your neighbours who may have collected this for you for safekeeping. Once you have scoped out all possible delivery locations and still have no luck in finding your parcel, please give us a call or send us an email so we can investigate further with the courier! Please don’t panic, we’ll make sure your goodies are located one way or another!
Until your parcel has been sorted and scanned into an Australia Post facility there won’t be any tracking events for you to check on. But don’t you worry girl, your tracking ID indicates that your parcel has been despatched from Polly HQ and has started making it’s way to you! You’ll just need to give the tracking some time to update overnight or once it’s scanned as out for delivery!
1. Start a returns request by visiting our returns centre here then send us your Return Order Number (RMA#) via email to firstname.lastname@example.org with 'RETURN' in the subject line. Once approved, we will send you further details regarding your return.
2. Place your return items along with a note stating your Full Name, Order Number and Email Address into a mailing bag and write our return address on it. Then simply visit your nearest Australia Post outlet, pay for a standard return label and they'll have it sent back to us within 2-3 business days.
3. Once received, our returns team will check and inspect all returned items and inform you of the outcome of your return via email within 48hrs. Please note there may be slight delays during weekends and public holidays.
If you don't want to use our returns label, you can mail it directly to:
We’ll let you know via email once we have processed your return, but if you have taken note of your return parcel’s tracking ID then this will let you know as soon as your parcel has reached us! Express Post within Australia can take 1-3 business days to reach us and Regular Post (including our free returns labels) usually takes between 2-5 business days from metro areas. More regional areas including WA can take closer to 8 business days.
We aim to process all domestic and international returns within 1-2 business days of them being received. For our International babes we’ll get these processed within 5-7 business days of them reaching your local returns address. We’ll shoot you through an email with all of the deets once processed.
If you’ve opted for an exchange we’ll let you know your new order deets via email once processed! Your exchange order will be sent back out to you Express free of charge and you can expect delivery as per your normal delivery estimates. Exchanges are processed for the discounted amount paid for each item and we cannot honour a new discount code for exchange requests of different items.
Yes, girl! You first need to download and fill out the returns form and send it to us via email at email@example.com. We will then send you a return shipping label via email. If you want to learn more of our returns policy, you can check it here.
We now provide free returns or refunds!! If you return your items for an exchange or store credit then the use of the returns label included in your parcel is FREE! If you opt for a refund, we'll refund you the value of your returned items, minus a $6 return shipping fee for the use of our free returns label. If you cover the return shipping, then you will receive a full refund back to your original payment method.
Any returns that are received with no Returns Form will automatically be issued with a web credit. Our Returns Team will only be able to locate the order details if there is a name included on the return parcel, if there is no reference to who has sent the parcel then you’ll need to get in touch with us ASAP.
If you're sending items back to us for returns that were purchased using the AfterPay service, you have the option to cancel your payment plan! Your return will still be processed as per normal in that it will be processed when we receive it here at Chickaberry, so you are obligated to make your payments up until we have processed your return for you as AfterPay is a third party company. When we receive your parcel, we can then cancel the payment plan for your items sent back to us (less $6 if you use our free returns label), and from there, any payments already made towards the items will be refunded by AfterPay themselves. AfterPay Cancellations are applied to the final instalments of the scheduled Payment Plan, you’ll need to log into your AfterPay Account once your return has been processed to check out your new payment schedule!
All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. If your return was posted with our Free Returns Label, we'll also deduct $6 from the refund amount. Original shipping fees (if applicable) are non refundable.
In order to continue keeping our product quality high and prices so low we request that customers pay return postage for the following reasons: change of mind, change of colour or style or ordered an incorrect size. All our products are quality tested and inspected individually but for products that are damage or defected we would be happy to send you a return postage label as long as it’s clearly evident that it has not been deliberately tampered with.
All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded.
We accept all major credit and debits cards, as well as PayPal. Australian customers also have the option to checkout with Afterpay, a third party company who will set you up with a fortnightly payment plan to pay off your items and receive them straight away!
Promo code not applying? Just make sure it’s valid for all items in your order (eg. excludes cosmetics) Gift Voucher codes need to be entered separately - if you’re having any trouble applying either of these just send through a screenshot of the page that displays so we can help!
First of all you’ll have to switch devices and try checking out from either Google Chrome or Firefox. Our website has been optimized for the shopping experience from these browsers. If you’re still not having any luck we’ll just get you to send through an email with a screenshot of the error message that displays so we can better assist you!
As long as you’re checking out from Google Chrome or Firefox you shouldn’t experience any technical errors on the website. If after switching devices and using these browsers you’re still having trouble, please email us a screenshot of the page that displays so we can assist you further!
If you can’t log into your account using the details you used to create your account, you may not have been successful creating this originally :( What you can do is try creating an account again to register your details. Still no luck? Just shoot us an email so we can help!
We provide an Australian standard size chart as a guide for gals to compare their measurements to and see what size you best fall under. Here you’ll also be able to convert your International sizing to Australian sizes. Each product also includes a detailed description where we include as much info about the garment, as well as any fit/style suggestions that we have for the style.